Our response to “criticism” is usually rooted in our childhood experiences – how we were corrected. Was the feedback objective and supportive? Or damaging by

One example of effective Redirection Feedback comes from US history. I often read this to my military graduate leadership students so they can relate to

To maintain an open feedback culture, it is equally important to GIVE and RECEIVE feedback effectively. Giving Positive Feedback In my first “big” organizational leadership

Feedback loops are the oxygen / energy of communication. Have you ever gone to the wrong restaurant for a lunch appointment? Or arrived at the wrong

Feedback is free education for excellence. Seek it with sincerity and receive it with grace. Ann Marie Houghtailing Communication feedback skills are called functional skills

The Pareto Principle (the 80/20 rule) is based on observations by Vilfredo Pareto, an Italian economist, sociologist, and engineer. First, he noticed that 80% of

In a famous 1973 analysis by Irving Janis, groupthink was named as the cause for numerous American disasters including the Bay of Pigs invasion under

If you do an online search for “mission” and “purpose”, prepare to be overwhelmed! There’s an infinite array of definitions, meanings, approaches, strategies, books, workshops,

While I was doing a consulting job in Silicon Valley, I got invited to sit in on a high-end team building training for Genentech. The

SWOT evolved out of a Stanford University study of Fortune 500 companies that had a 35% gap between the company objectives and their employee actions.

W. Edwards Deming is considered the father of the quality control movement. A statistician, educator, and consultant, his quality-control methods for industrial production aided Japan’s