Feedback is free education for excellence. Seek it with sincerity and receive it with grace. Ann Marie Houghtailing Communication feedback skills are called functional skills

The Pareto Principle (the 80/20 rule) is based on observations by Vilfredo Pareto, an Italian economist, sociologist, and engineer. First, he noticed that 80% of

In a famous 1973 analysis by Irving Janis, groupthink was named as the cause for numerous American disasters including the Bay of Pigs invasion under

If you do an online search for “mission” and “purpose”, prepare to be overwhelmed! There’s an infinite array of definitions, meanings, approaches, strategies, books, workshops,

While I was doing a consulting job in Silicon Valley, I got invited to sit in on a high-end team building training for Genentech. The

SWOT evolved out of a Stanford University study of Fortune 500 companies that had a 35% gap between the company objectives and their employee actions.

W. Edwards Deming is considered the father of the quality control movement. A statistician, educator, and consultant, his quality-control methods for industrial production aided Japan’s

Cognitive dissonance is the inner conflict between our thoughts and beliefs and new information / experiences, especially when the differences between them threatens our self

Peter Senge’s holistic approach to organizational change created a leadership“movement” that I see echoed in many books, articles, posts… His book, The Fifth Discipline, The

If you tip your server over 20% when you eat out, you most likely value service or generosity or…